Contact information

Welcome to Core Box Lab. We value clear communication and aim to make it easy for customers to reach us with questions about products, purchases, shipping, returns, and general website matters.

Whether you are looking for more information about a headband, need help choosing a claw clip, have a question about hair ties, or want assistance with an existing order, our customer service contact is available to receive your inquiry.

1. Company Information

Website Name: Core Box Lab
Website URL: https://www.coreboxlab.com/
Legal Company Name: NS USA LLC
Customer Service Contact: HERLINDA GARCIA

2. Customer Service Email

Email: [email protected]

For the most efficient assistance, please include your order number when contacting us about an existing purchase.

Our team can receive inquiries concerning:

  • Product information and general product questions.

  • Headbands, claw clips, hair ties, and related accessories.

  • Order confirmations and order status.

  • Shipping fees and delivery estimates.

  • Tracking information and delivery concerns.

  • Returns, refunds, exchanges, and replacements.

  • Damaged, defective, incorrect, or incomplete orders.

  • Website functionality and checkout questions.

  • Privacy requests and questions about website policies.

  • General feedback and suggestions.

3. Business Address

NS USA LLC
18800 NE 29TH AVE, APT 610
AVENTURA, FL 33180
United States

4. Return Address

Approved product returns should be sent only after contacting customer service and receiving the appropriate return instructions.

NS USA LLC
Attn: HERLINDA GARCIA
18800 NE 29TH AVE, APT 610
AVENTURA, FL 33180
United States

Please do not mail a return before receiving confirmation of the return procedure. This helps us identify the relevant order and avoid unnecessary delays.

5. How to Contact Us Effectively

To help us understand your inquiry and provide a useful response, please include the information relevant to your situation.

For order questions: Provide your order number, purchase date, and the email address used at checkout.

For product questions: Identify the product and describe the feature or issue you would like us to clarify.

For damaged or incorrect items: Include clear photographs and a short explanation of what you received.

For shipping concerns: Include your order number and tracking reference, if available.

For return or refund requests: Explain the reason for your request and identify the product you wish to return.

Please avoid sending complete payment card numbers, account passwords, or other sensitive credentials by email.

6. Our Customer Support Approach

We aim to handle customer inquiries with care, clarity, and respect. Each request may require a different review process depending on whether it concerns product selection, order fulfillment, delivery, payment, or a return.

We will make reasonable efforts to:

  • Review the information provided.

  • Explain relevant order or policy details.

  • Request additional information when necessary.

  • Communicate available options clearly.

  • Address product and delivery concerns in accordance with applicable law.

Response times may vary depending on inquiry volume, weekends, public holidays, and the complexity of the issue.

7. Official Website

For product information, available merchandise, and online purchases, please visit:

https://www.coreboxlab.com/

Please use the contact information published on this website when communicating with Core Box Lab about an order or service request.

Thank you for choosing Core Box Lab. We appreciate your interest in our products and welcome your questions, comments, and feedback.