Refund policy
Website: https://www.coreboxlab.com/
Company: NS USA LLC
Customer Service Contact: HERLINDA GARCIA
Email: [email protected]
At Core Box Lab, we believe that everyday hair accessories should make personal styling easier, more comfortable, and more enjoyable. Whether you are choosing a soft headband to keep your hair neatly in place, a claw clip for a quick and effortless hairstyle, or a set of hair ties for daily use, we want every order to arrive in satisfactory condition and meet your reasonable expectations.
This Return and Refund Policy explains how customers may request a return, exchange, replacement, or refund when purchasing products through our website. It is intended to provide a clear and practical process while respecting applicable consumer protection laws in Florida and the United States.
1. General Return Eligibility
Customers may request a voluntary return within 30 calendar days after the date the order is delivered, provided that the merchandise meets the applicable return conditions described below.
To qualify for a standard change-of-mind return, an item should generally:
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Be unused, unworn, and in its original condition.
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Be free from stains, odors, cosmetic residue, hair products, styling gel, or other signs of use.
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Include all original accessories, packaging, labels, and components supplied with the product, where reasonably available.
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Be accompanied by a valid order confirmation, receipt, or other reasonable proof of purchase.
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Be returned in a condition that allows the item to be inspected and safely handled.
Because hair accessories are personal-use products, hygiene and product condition are particularly important. Items that have been worn, stretched, altered, washed, damaged through improper handling, or otherwise used may not qualify for a voluntary change-of-mind return, except where a return or remedy is required by applicable law.
2. Product-Specific Return Considerations
Different hair accessories have different structures and intended uses. Customers should review the following considerations before requesting a return.
Headbands and Hair Bands
Headbands and hair bands are designed to provide a comfortable and practical way to manage hair during daily activities. Before requesting a change-of-mind return, please ensure that the item has not been worn or stretched through use, that its fabric or elastic structure remains intact, and that there are no stains, makeup marks, odors, or signs of washing.
Products with altered elasticity, damaged seams, or visible wear may not qualify for a voluntary return.
Claw Clips
Claw clips contain moving components, interlocking teeth, springs, hinges, or other structural elements depending on the design. For a voluntary return, the clip should remain unused and complete, with no broken teeth, loosened springs, forced hinges, scratches caused by use, or other handling damage.
If a claw clip arrives with a broken hinge, defective spring, missing teeth, or another manufacturing-related problem, please contact us so that we can review the issue under applicable consumer protection requirements.
Hair Ties and Elastic Hair Accessories
Hair ties are intended to provide convenient everyday hair management. For a change-of-mind return, they should remain unused, clean, and in their original condition. Items that have been stretched, knotted, cut, washed, or used may not qualify for a voluntary return.
Where a hair tie or elastic accessory is defective, breaks prematurely under ordinary intended use, or differs materially from its description, customers may contact us for an appropriate remedy.
3. How to Request a Return
Please contact our customer service team before sending any merchandise back.
Send your return request to:
Email: [email protected]
Attention: HERLINDA GARCIA
Company: NS USA LLC
Please include the following information in your message:
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Your full name.
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Order number or purchase confirmation.
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Name or description of the product you wish to return.
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Reason for the return.
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Clear photographs or a short video, if the product is damaged, defective, incorrect, or materially different from the description.
Our team will review your request and provide instructions concerning eligibility, the return destination, and any additional information required.
Please do not send merchandise to an address that has not been confirmed by our customer service team. Unauthorized or improperly addressed returns may experience processing delays.
4. Return Address
Approved returns should be sent to the following address after receiving return authorization:
NS USA LLC
Attn: HERLINDA GARCIA
18800 NE 29TH AVE, APT 610
AVENTURA, FL 33180
United States
Please retain your return tracking information and shipping receipt until the return has been completed.
5. Damaged, Defective, Incorrect, or Misdescribed Products
We take product concerns seriously. If your order arrives damaged, contains an incorrect item, has a manufacturing defect, or differs materially from the product description, please contact us as soon as reasonably possible.
For a faster review, provide:
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Your order number.
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A description of the issue.
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Photographs showing the affected product and relevant packaging.
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Any other information reasonably necessary to understand the problem.
Depending on the circumstances and applicable law, we may offer a replacement, repair where appropriate, refund, or another legally available remedy.
Examples of issues that may require review include:
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A claw clip arriving with a broken spring or hinge.
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A headband arriving torn, stained, or materially different from the advertised item.
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Hair ties arriving broken, missing, or in a quantity different from the order.
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A product that cannot reasonably perform its advertised function because of a manufacturing defect.
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An order containing a different product from the one purchased.
This policy does not limit any rights or remedies available under applicable law. Nothing in this policy excludes or restricts rights that cannot legally be excluded.
6. Refund Review and Processing
Once an approved return is received, we will inspect the merchandise and determine the appropriate next step.
If a refund is approved, it will generally be issued to the original payment method, where reasonably possible. Our ordinary administrative target is 5–10 business days after refund approval. The time required for the refund to appear in a customer's account may vary depending on the payment provider, card issuer, or financial institution.
This estimated processing period does not override any shorter refund deadline imposed by applicable law.
Where a refund is legally required because an order cannot be shipped or has been cancelled under applicable requirements, we will process it in accordance with the applicable legal deadline rather than relying on the ordinary return-review timeframe.
7. Return Shipping Costs
For voluntary change-of-mind returns, customers are generally responsible for the cost of shipping the merchandise back to us.
If the return is necessary because we sent an incorrect item or the product is confirmed to be defective, damaged, or otherwise subject to a legally required remedy, we will handle reasonable return or collection costs as required by applicable law.
Original shipping charges, if any, will be treated in accordance with the reason for the return and applicable legal requirements.
8. Exchanges and Replacements
If you would prefer a different eligible item instead of a refund, please contact our support team.
Exchanges and replacements are subject to product availability and the nature of the reported issue. If the requested item is unavailable, we may discuss another appropriate solution with you, including a refund where applicable.
A replacement request for a defective or incorrect product will be evaluated separately from a voluntary request to change the selected style, color, or product.
9. Items That May Not Qualify for Voluntary Returns
Except where applicable law requires otherwise, the following circumstances may prevent approval of a standard change-of-mind return:
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Products that have been worn, washed, stretched, or used.
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Items with stains, odors, hair residue, makeup, or cosmetic contamination.
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Products that have been modified, cut, repaired, or damaged after delivery.
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Incomplete sets or packages with missing components.
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Products returned without reasonable proof of purchase.
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Merchandise returned outside the voluntary 30-day return period.
These limitations apply only to voluntary returns and do not remove rights relating to defective, damaged, misdescribed, or otherwise legally nonconforming merchandise.
10. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at [email protected] and include your order number.
We will make reasonable efforts to stop an order that has not entered fulfillment or shipment. Once an order has been dispatched, cancellation may no longer be possible, and the customer may need to follow the applicable return process.
If we cannot ship an order within the time required by applicable law or within a clearly stated shipping period, we will provide the legally required notice and cancellation or refund options.
11. Florida Law and Consumer Protection
This policy is intended to operate consistently with applicable Florida and federal consumer protection requirements, including the Florida Deceptive and Unfair Trade Practices Act, where applicable, and relevant federal rules governing online merchandise orders.
Florida law does not create an unlimited right to return every properly described, non-defective retail product simply because a customer changes their mind. Our voluntary 30-day return arrangement is therefore a store policy, separate from any rights that may arise when merchandise is defective, misrepresented, or otherwise subject to a legal remedy.
Nothing in this policy is intended to waive or diminish a right or remedy that cannot lawfully be waived.
12. Contact Us
For questions about returns, refunds, exchanges, or product concerns, please contact:
NS USA LLC
Attention: HERLINDA GARCIA
Email: [email protected]
Website: https://www.coreboxlab.com/
Return Address: 18800 NE 29TH AVE, APT 610, AVENTURA, FL 33180, United States
We appreciate the opportunity to review your concerns and work toward a fair resolution.