Privacy policy

Website: https://www.coreboxlab.com/
Company: NS USA LLC
Contact Email: [email protected]

At Core Box Lab, we understand that shopping online involves more than selecting products and completing a payment. Customers may share personal information when placing an order, requesting assistance, asking about a product, or communicating with our team. We respect the importance of that information and are committed to explaining how personal information may be collected, used, disclosed, and protected in connection with our website.

This Privacy Policy applies to information collected through https://www.coreboxlab.com/ and related customer communications operated by NS USA LLC. It describes our general information-handling practices and the choices that may be available to customers under applicable law.

1. Information We May Collect

The information collected depends on how you interact with our website and which features you use.

A. Personal and Contact Information

When you place an order or contact our customer service team, we may collect information such as:

  • Full name.

  • Billing address.

  • Shipping address.

  • Email address.

  • Telephone number, if provided.

  • Order number and purchase history.

  • Information included in customer service messages.

This information helps us identify orders, communicate with customers, and arrange delivery.

B. Transaction and Order Information

When a purchase is made, information associated with the transaction may include:

  • Products purchased.

  • Quantity and product selections.

  • Order date and order status.

  • Purchase amount and applicable shipping charges.

  • Discount or promotional information.

  • Payment status and transaction reference information.

Payment card details may be processed by the payment provider selected during checkout. We do not represent that we independently store complete payment card information. Customers should review the relevant payment provider's privacy information for details about its own handling of payment data.

C. Website and Technical Information

When visitors access our website, certain technical information may be collected automatically by the website platform, hosting environment, security tools, or other technologies used to operate the site. Depending on the configuration, this information may include:

  • IP address.

  • Browser type and version.

  • Device type and operating system.

  • Approximate access time.

  • Pages viewed and navigation activity.

  • Referring website or page.

  • Basic diagnostic and performance information.

Such information may help us maintain website functionality, identify technical problems, reduce fraudulent activity, and improve the customer experience.

D. Customer Communications

If you contact us by email or through an available website contact feature, we may retain the information you provide, including your questions, product concerns, photographs, order details, and our responses.

We use this information to understand the issue, provide assistance, maintain appropriate service records, and follow up when necessary.

2. How We May Use Personal Information

NS USA LLC may use collected information for legitimate business and operational purposes, including:

Order processing and fulfillment. To confirm purchases, verify order details, coordinate packing and shipping, and provide order-related updates.

Customer support. To respond to questions about headbands, claw clips, hair ties, delivery, returns, refunds, and other product-related matters.

Payment administration. To facilitate payment processing, verify transaction status, and address payment-related questions.

Website operation. To maintain website functionality, troubleshoot errors, improve navigation, and support a consistent shopping experience.

Fraud prevention and security. To identify suspicious transactions, protect the website, investigate potentially unauthorized activity, and reduce misuse of our services.

Business administration. To maintain accounting records, review order performance, manage customer requests, and comply with applicable legal obligations.

Communications. To send necessary transactional messages, such as order confirmations, shipping notifications, service responses, and important policy updates.

We will not describe an optional marketing communication as a necessary transactional message. Where applicable law requires consent or provides an opt-out right for marketing communications, we will respect those requirements.

3. Cookies and Similar Technologies

Our website or the service providers supporting it may use cookies, pixels, tags, or similar technologies.

These technologies may be used to:

  • Remember certain website preferences.

  • Support shopping cart functionality.

  • Help maintain website security.

  • Understand general website traffic and usage patterns.

  • Measure the performance of website features or promotional activity, where enabled.

Some cookies may be necessary for core website operations, while others may depend on optional analytics or advertising features.

You may be able to manage cookies through your browser settings. Blocking certain cookies may affect website features, including shopping cart or checkout functions.

The precise cookies used may change as website functionality and service providers change.

4. When We May Share Information

We do not treat customer information as a public resource. However, certain information may need to be shared with service providers or other parties to operate the website and fulfill customer requests.

Depending on the services actually used, recipients may include:

Payment service providers: To process payments, verify transactions, and help detect payment fraud.

Shipping and delivery providers: To receive the information needed to deliver purchased products and provide tracking services.

Website hosting and technical providers: To maintain the website, support data storage, troubleshoot errors, and provide security services.

Customer service and communication providers: To help manage customer inquiries, email delivery, or service requests.

Professional advisers: Accountants, lawyers, auditors, or other advisers where access is reasonably necessary for professional services.

Government authorities and legal recipients: Where disclosure is required by law, valid legal process, or reasonably necessary to protect rights, safety, or property.

We do not authorize service providers to use customer information for purposes unrelated to the services they are engaged to provide, subject to their own legal obligations and contractual arrangements.

5. Sale and Targeted Advertising

We do not intend to sell customers' personal information in exchange for money.

Certain privacy laws use broader definitions of terms such as "sale," "sharing," or targeted advertising. Depending on the technologies enabled on a website, some disclosures for advertising or analytics purposes may fall within those definitions even when no money changes hands.

Where applicable law gives customers the right to opt out of a covered sale or sharing activity, we will provide or honor the legally required method for exercising that right.

6. Data Retention

We retain personal information for only as long as reasonably necessary for the purposes described in this policy, subject to applicable legal and operational requirements.

For example:

  • Order records may be retained for accounting, tax, and transaction-history purposes.

  • Customer support correspondence may be retained to resolve issues and maintain service records.

  • Security and technical logs may be retained for a period appropriate to operational and security needs.

  • Information may be retained longer where necessary to comply with law, resolve disputes, or establish, exercise, or defend legal claims.

When information is no longer reasonably required, we may delete it, anonymize it, or otherwise dispose of it using appropriate procedures.

7. Information Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Depending on the systems and services used, safeguards may include access restrictions, account permissions, secure transmission technologies, service-provider security controls, and operational procedures.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we take reasonable steps appropriate to the nature of the information and the operation of the website.

If a data security incident occurs, we will assess the incident and provide notices or take other actions when required by applicable law.

8. Florida Privacy and Data Protection Matters

Customers residing in Florida may have rights under applicable federal and Florida laws.

Florida's Information Protection Act, including Florida Statutes section 501.171, addresses certain security and data-breach notification obligations for covered personal information and entities. If a qualifying breach occurs, notification obligations may apply depending on the information involved and the circumstances of the incident.

Florida's general consumer protection laws may also apply to misleading or unfair representations concerning personal information and website practices.

The availability of a particular privacy right depends on the applicable law and the facts of the request. This policy does not create rights that are not otherwise provided by law or remove rights that cannot legally be restricted.

9. Your Privacy Choices and Requests

Depending on applicable law, you may be able to:

  • Ask whether we maintain certain personal information about you.

  • Request access to personal information associated with your account or order.

  • Ask us to correct inaccurate information.

  • Request deletion of information where a legal right to deletion applies.

  • Opt out of certain marketing communications.

  • Exercise an applicable right concerning covered data sale, sharing, or targeted advertising.

  • Ask questions about how information is used or disclosed.

To submit a privacy request, email [email protected] with the subject line "Privacy Request."

Please describe your request clearly. We may need to verify your identity or confirm your authority to act for another person before responding. We will handle requests in accordance with applicable legal requirements and any relevant exceptions.

10. Children's Privacy

Our website is intended for a general shopping audience and is not designed to knowingly collect personal information directly from children under 13 without legally required parental involvement.

If you believe a child has submitted personal information to us in a manner that violates applicable law, please contact [email protected]. We will review the concern and take appropriate steps where required.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment pages, delivery services, or other external platforms.

Those third parties may operate under separate privacy policies and data-handling practices. We do not control every aspect of their systems or privacy procedures. We encourage customers to review the applicable privacy information before submitting personal information directly to an external service.

12. Changes to This Privacy Policy

We may revise this Privacy Policy when our website features, business operations, service providers, or legal obligations change.

The revised version will be posted on this page with an updated effective date. Where a change materially affects the handling of personal information and notice is required by law, we will provide notice through an appropriate method.

13. Contact Information

For privacy questions, information requests, or concerns about this policy, please contact:

NS USA LLC
Attention: HERLINDA GARCIA
Email: [email protected]
Website: https://www.coreboxlab.com/
Business Address: 18800 NE 29TH AVE, APT 610, AVENTURA, FL 33180, United States

We appreciate the trust customers place in Core Box Lab and take our responsibility to handle personal information thoughtfully and appropriately.