Terms of service

Welcome to Core Box Lab. These Terms of Service govern your access to and use of https://www.coreboxlab.com/, including browsing the website, purchasing products, communicating with customer service, and using any features made available through the site.

The website is operated by NS USA LLC. Throughout these Terms, "Core Box Lab," "we," "us," and "our" refer to NS USA LLC. "You" and "customer" refer to any individual who visits, accesses, or purchases from the website.

By accessing or using the website, you acknowledge that you have read and understood these Terms. If you do not agree with them, please discontinue use of the website.

1. Scope of These Terms

These Terms apply to the website and the products and services made available through it, including our selection of headbands, claw clips, hair ties, and related hair accessories.

They should be read together with our Return and Refund Policy, Privacy Policy, and Shipping Policy. Those policies explain additional details about purchases, personal information, delivery, returns, and customer support.

If a provision in these Terms conflicts with a mandatory consumer protection law, the mandatory legal requirement will control to the extent of the conflict.

2. Eligibility and Responsible Use

By using this website, you represent that you are legally capable of entering into a binding agreement under applicable law.

If you make a purchase on behalf of another person or organization, you represent that you have authority to do so.

You agree not to use the website:

• For any unlawful, fraudulent, or deceptive purpose.

• To interfere with website operations or security.

• To attempt unauthorized access to accounts, systems, or restricted areas.

• To submit false payment, delivery, or identity information.

• To introduce malicious code or harmful software.

• To misuse customer service channels or submit knowingly false claims.

• To infringe intellectual property rights or other legal rights.

We may take reasonable action to protect the website, customers, and business operations where misuse or suspicious activity is identified.

3. Product Information and Descriptions

Core Box Lab offers hair accessories intended to support everyday styling, grooming, and hair organization.

Product pages may include descriptions, photographs, colors, measurements, materials, quantities, and other information intended to help customers make informed selections.

We make reasonable efforts to present product information clearly. However, certain differences may occur due to:

• Variations in screen brightness and display settings.

• Differences in photographic lighting.

• Manufacturing tolerances.

• Minor variations in color or finish.

• Updates to product packaging or presentation that do not materially change the product.

Customers should review product descriptions, dimensions, material details, and package contents before placing an order.

A photograph or illustration is intended to represent the product but should not be treated as a guarantee that every screen will display identical colors or proportions.

Nothing in this section permits us to materially misdescribe a product or avoid responsibility for merchandise that does not conform to applicable legal requirements.

4. Product Use and Care

Hair accessories should be used according to their intended purpose and handled with reasonable care.

Headbands and hair bands: Select a suitable fit and avoid excessive stretching, forceful pulling, or use in a way that may cause discomfort or damage.

Claw clips: Open and close the clip using its intended mechanism. Avoid twisting the hinge, forcing the teeth apart, or applying pressure beyond the product's reasonable design limits.

Hair ties: Avoid excessive stretching, cutting, or exposing the product to unsuitable conditions that may weaken its elasticity or construction.

Customers should discontinue use of any accessory that becomes damaged, develops a sharp or broken component, or causes discomfort. Children should use small hair accessories under appropriate adult supervision where necessary. Small components may present a choking risk to young children.

Product descriptions do not replace individual judgment about suitability, fit, comfort, or safe use.

5. Pricing and Payment

Product prices and applicable charges will be displayed during the purchasing process.

Our stated shipping arrangement is:

• Free shipping for qualifying orders of US$10 or more.

• A shipping charge of US$5.99 for merchandise orders below US$10.

The applicable shipping charge will be displayed at checkout. If taxes or other charges apply, they will be presented as required by applicable law and the checkout process.

Unless otherwise stated, prices and shipping thresholds are expressed in United States dollars (USD). Customers should review the displayed currency and final order total before submitting payment.

By completing checkout, you authorize the applicable payment provider to process the transaction for the amount shown in the order summary.

We may correct genuine pricing, typographical, or technical errors before accepting or fulfilling an order. If an error materially affects an order that has already been placed, we will take appropriate steps, including contacting the customer and providing any cancellation or refund option required by law.

6. Orders and Acceptance

Submitting an order is an offer to purchase the selected merchandise under the terms displayed at checkout.

An order confirmation email or on-screen acknowledgment may indicate that we have received your order. It does not necessarily mean that every order has passed all verification and fulfillment checks.

We may need to review an order for payment authorization, inventory availability, delivery information, suspected fraud, or technical errors.

Where we cannot accept or fulfill an order, we will take appropriate steps to notify the customer and refund any amount collected for merchandise that will not be supplied, subject to applicable legal requirements.

Customers are responsible for providing accurate contact and delivery information. We are not responsible for delays caused by incorrect or incomplete information supplied by the customer, except to the extent that applicable law provides otherwise.

7. Shipping and Delivery

Shipping terms, estimated processing times, delivery estimates, and related conditions are described in our Shipping Policy.

We aim to process orders within the time stated on the website or at checkout. Delivery estimates are not guarantees unless expressly stated as guaranteed.

If we become unable to ship within the applicable promised period, we will provide any delay notice, cancellation option, or refund required by the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule and other applicable law.

Risk of loss and responsibility for delivery will be determined in accordance with applicable law and the circumstances of the transaction.

8. Returns, Refunds, and Exchanges

Our Return and Refund Policy explains the voluntary return period and the process for requesting a return, refund, or exchange.

A voluntary change-of-mind return is different from a claim involving defective, damaged, incorrect, or misdescribed merchandise.

Nothing in these Terms limits any consumer rights or remedies that cannot legally be excluded or waived.

Customers should contact [email protected] before sending a product back so that our team can provide appropriate instructions.

9. Promotions and Discount Offers

From time to time, the website may display promotional prices, discount codes, or special offers.

Unless the offer expressly states otherwise:

• Promotional offers are subject to their stated eligibility requirements.

• A discount code must be entered or applied in the manner specified.

• Certain offers may not be combined.

• An offer may be limited by time, quantity, or product selection.

• A promotion cannot be used in a fraudulent or unauthorized manner.

If a promotion contains an error or is affected by a technical malfunction, we may review the affected transaction and take reasonable corrective action, subject to applicable law.

10. Intellectual Property

The website's original text, graphics, logos, product descriptions, visual arrangements, and other original content may be protected by copyright, trademark, or other intellectual property laws.

Unless expressly permitted by us or applicable law, you may not reproduce, republish, distribute, modify, publicly display, commercially exploit, or create derivative works from protected website content.

The purchase of a product does not transfer ownership of our website content, branding, or intellectual property rights.

Third-party names, logos, and marks appearing on the website remain the property of their respective owners.

11. Customer Communications and Submissions

If you send us a question, suggestion, review, photograph, or other content, you are responsible for ensuring that your submission is lawful and does not violate another person's rights.

You should not submit sensitive payment credentials, passwords, government identification numbers, or other unnecessary confidential information through ordinary email.

We may use information you provide to respond to your request, investigate a product issue, or administer our customer service operations, in accordance with our Privacy Policy.

We do not claim ownership of your personal information merely because you contact us.

12. Third-Party Services

Certain website functions may rely on third-party providers, such as payment processors, hosting services, analytics tools, or delivery companies.

Those services may be subject to separate terms and privacy policies. We are not responsible for the independent terms or practices of third parties, except where responsibility cannot lawfully be excluded.

Your use of an external service may also be governed by the agreement between you and that provider.

13. Website Availability and Maintenance

We aim to keep Core Box Lab accessible and functional. However, uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable due to maintenance, updates, security measures, technical failures, service-provider interruptions, or circumstances beyond our reasonable control.

We may modify, suspend, or discontinue website features where reasonably necessary for maintenance, security, or business operations. We will not use this provision to avoid obligations relating to an accepted order or rights that customers have under applicable law.

14. Disclaimers and Limitation of Liability

To the extent permitted by applicable law, the website and non-essential informational content are provided on an "as available" basis.

We do not guarantee that every website feature will always operate without interruption or error.

Nothing in these Terms excludes liability for fraud, intentional misconduct, or any matter for which liability cannot legally be excluded or limited.

To the maximum extent permitted by applicable law, NS USA LLC will not be responsible for indirect, incidental, special, or consequential losses arising from use of the website where such exclusion is legally permitted.

These limitations do not remove any non-waivable consumer rights or remedies.

15. Indemnification

To the extent permitted by law, you agree to be responsible for losses, claims, or reasonable expenses arising directly from your unlawful use of the website, your material violation of these Terms, or your infringement of another person's rights.

This provision does not require you to indemnify us for our own unlawful conduct, negligence where liability cannot be excluded, or any other matter for which such an obligation would be prohibited by law.

16. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Florida and applicable federal laws of the United States, without regard to conflict-of-law principles that would require the application of another jurisdiction's laws.

Subject to mandatory consumer protection rules and any legally applicable venue requirements, disputes relating to these Terms or the website may be brought before courts with appropriate jurisdiction in Florida.

Nothing in this section prevents a consumer from exercising a right that applicable law permits the consumer to exercise in another competent forum.

17. Changes to These Terms

We may update these Terms when our products, website features, business operations, or legal requirements change.

The updated version will be posted on this page with a revised effective date. Continued use of the website after an update constitutes acceptance of the revised Terms only to the extent permitted by applicable law.

For material changes affecting an existing order, the terms applicable to that transaction and mandatory legal requirements will be considered.

18. Severability and Entire Agreement

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.

These Terms, together with the policies referenced on the website and the specific terms presented at checkout, form the general agreement governing your use of the website and purchases made through it.

19. Contact Information

For questions about these Terms, product information, orders, or website operations, contact:

NS USA LLC
Attention: HERLINDA GARCIA
Email: [email protected]
Website: https://www.coreboxlab.com/
Business Address: 18800 NE 29TH AVE, APT 610, AVENTURA, FL 33180, United States

Thank you for visiting Core Box Lab. We appreciate your interest and hope our products make your everyday styling routine simpler and more convenient.